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A coalition of French labour unions and international trade union federation UNI Global Union protested outside Teleperformance’s headquarters, during the contact centre giant’s headquarters at Teleperformance annual shareholder meeting, to demand that the company fully meet the provisions of France’s duty of vigilance law. “Teleperformance operates in some of the most dangerous countries in the world for workers, and we do not believe it has developed an adequate due diligence plan to ensure that workers’ rights are protected,” said Teresa Casertano, head of the Information, Communication, Technology and Services (ICTS) department of UNI Global Union, in the press release issued the same day. “We have repeatedly raised these issues with the company, and its poor response to the law’s requirements should raise alarms for investors and clients” she added. In April, UNI released a report detailing problems report detailing problems with Teleperformance’s implementation of the French duty of vigilance law (see article n°10079). The authors reported weak mapping of risk, the lack of concrete actions to guarantee human rights, no consultation with stakeholders or with French trade unions over the alert mechanism. According to the union’s press release, these shortcomings are particularly alarming because 68% of the company’s 300,000 workers are in six countries where there is either “no guarantee” or “systematic violations” of labour rights: India (72 594), the Philippines (41 292), the United States (34 228), Mexico (19 338), Brazil (19 259), and Colombia (17 871).
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