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An article from the Computer Weekly publication of 05 November (here) explains how the Dutch postal delivery company, PostNL, has reduced its HR division headcount by 30% from the equivalent of 530 working on a full time basis down to 370. PostNL has been able to achieve this by using robotics and automation to carry out time-consuming manual tasks. PostNL started on the robotics route in October 2017 by automating the administration required for each of the 12,000 recruits that join the company each year. Automating the new hires process has saved 4,000 hours per year, or the equivalent of three full time employees. The delivery company also has to deal with approximately 25,000 illness related absences per year, and although each case only takes roughly two minutes to manage the total time taken adds up to at least 100 working days per year. ““Unlike humans, robots do not go to the toilet, do not go on holiday, they don’t chat at the coffee machine,” said Bob Van Ierland, member of the executive board and group HR director. The HR team has identified 28 HR services that can benefit from robotic process automation (RPA).They include planning road transport, and the allocation of resources on trucks to make deliveries between depots. That will free people up to manage peaks and troughs throughout the season, such as the surge of deliveries during the Christmas period.
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